Which is the best ERP provider for your company?
An enterprise resource planning system, better known as ERP, is a highly important technological tool for efficiently managing your processes and improving your employees’ productivity.
For this reason, choosing an ERP system must be a well-thought-out action by company decision-makers, in order to achieve a perfect fit with the provider that offers services aligned with your organization’s needs, while also maintaining fluid communication with its support team.
So you can understand which is the best ERP distributor for your company, you should compare the 6 aspects mentioned below:
1- What is support like?
Make sure your company is well supported:
a- Look for a software provider that offers support at all times
Ideally, they should be willing to handle your requests 24 hours a day, every day of the year. To do this, look for those that make all possible communication channels available. For example, you should be able to send an email explaining the problem and receive a response through the same channel or by phone call.
b- Speed in providing a solution
The provider has the duty to offer a quick response when any issue with the system arises. Customer service dedication should be their priority, because the time your company’s processes are delayed due to ERP problems will result in money being lost.
c- On-site support when required
There are situations where, even with assistance by phone or chat, the problem cannot be solved; therefore, a support executive visit becomes necessary to correct the situation. Having this guarantee is very important when choosing the ideal system for your business.
2- Success cases they have had
If a solution works, there are definitely satisfied customers. You should compare the results the ERP system provider has achieved with its clients and analyze which is the best option for your investment.
Look for references online about the provider’s work and the clients who have already used that ERP. Research their results and experiences in terms of time savings, process automation, support, system flexibility, integration with different databases, and cost reduction. Then use that information to establish a clearer comparison of the software’s efficiency and its price-quality ratio.
3- System scalability
Picture a future scenario: imagine your company in 5 to 10 years. What will its processes be like? How many branches or new companies will be part of the group?
Look for software that can serve you both in your current reality and in the future.
Today, most ERP system providers offer growth alongside the company as one of their main attributes.
This is much more beneficial when the software can adapt to a specific industry, such as stores, real estate companies, law firms, insurance companies, or cooperatives, among others. Compare which modules are available for company management, such as purchasing, sales, production, stock control, accounting, cash flow, pending accounts, reports, charts, databases, etc.
4- Updates
It is important to continue working with your software provider after the initial implementation to assess whether the solution is being used to its full potential.
A provider that offers regular updates from a technological and functional point of view will allow your company to stay up to date with the competition, and new technology can help improve efficiency and processes.
Likewise, to keep your company legally compliant at all times, it is essential that the ERP provide accounting updates and stay up to date with government tax provisions.
Similarly, it is important to determine whether the company needs an ERP that requires hardware installation to operate, or whether it is better to choose a cloud system that can be accessed from anywhere with an internet connection, without having to be physically implemented in the company.
5- Does the system allow modifications?
Some providers have a policy that is not very flexible when it comes to customization. Imagine finding new, more efficient ways to do your work but not being able to apply them because your software has a predefined process that cannot be changed.
Look for flexible providers that adapt to your processes.
It is possible that ERP software with customization available and adaptation to your way of working may be more expensive than others that do not offer this option. At that point, you should evaluate your company’s needs in order to make a smart investment.
6- The companies that work with the system
It is very advantageous for companies to investigate whether the ERP provider already works with companies similar to yours. This shows that they already have experience and knowledge to provide the solution you are looking for.
The providers you are comparing will surely have comments on their website from other companies that already use their service. This way, you will be able to know what types of organizations this system adapts to and determine whether its features meet your company’s needs.
Conclusions
By establishing this comparison between the companies that provide ERP system services, taking these 6 factors into account and carefully evaluating your organization’s needs and the budget allocated for the software, you can have a clearer vision for deciding on the contract.
Remember that the most important thing about implementing a system like this is that it brings immediate benefits to your company and that you can perceive improvements in process automation and results generation.
If you want to obtain an ERP system for your organization immediately, simply click below so that an Inventiva consultant can contact you.
