Making the final decision when choosing an ERP system provider tends to be confusing and creates insecurity because of the great responsibility it involves. Today, there are many ERP software provider options on the market.
They promise impressive results and offer features that apparently solve all your company’s problems. For this reason, before making a decision, you should inform yourself and ask potential providers about some key points.
Keep reading and discover:
What questions should you ask before buying an ERP system?
1- Does your system have good traceability?
Every effective and fast system must be traceable. What does traceable mean? Traceable means a system that can identify errors in task or management processes. Each chain has links, and each link is connected to the traceability system.
In it, each person provides important data for the activities being carried out. But most importantly, this data can be viewed by all members of the chain. This helps maintain a constant flow of information, which is the fundamental purpose of implementing an ERP system.
2- Does your company have experience in my niche?
Every ERP system vendor must be honest about the experience they have already had. It is important that my niche is among them. For example, if I own a restaurant and need consulting in gourmet cuisine, I need to look for a chef specialized in gourmet cuisine.
A chef with 20 years of experience in Asian food is of no use to me. At Inventiva, we have a large number of clients from different niches. This allows us to say that we have experience in the vast majority of industries. If you want to know whether we have experience in your industry, request a free consultation at the end of the article.
3- What experience do you have migrating from one system to another?
In general, people are afraid of change. In many cases, it is very difficult to get used to it. And fear increases even more as the period of time with the old system becomes longer.
For this reason, an ERP system vendor must make the migration process as minimally disruptive as possible for the client and must have a very clear process for how to do it. At Inventiva, we have extensive experience with major national and international companies in ERP system migration.
4- What is the price of the system?
An ERP system can have different prices depending on the number of modules to be purchased and the company’s price structure. ERP costs are mainly distributed around three variables: software, hardware, and services.
Based on the complexity of ERP system pricing, if you want to know how much a system would cost for your company, you can request a free consultation by clicking at the end of the article.
5- Has any client had a bad experience with your services?
It may seem a little strange to ask a question like this, but the company you plan to hire must be honest. The desired success will not always be achieved, but they must be able to explain why it happened and what they did so it does not happen again.
It does not matter if a client had a bad experience; that is normal. Proper customer service management is fundamental. Handling conflicts, complaints, and claims and turning them into strengths is a very important factor to take into account, since the necessary measures were taken so those incidents do not happen again.
6- How long will the system installation process take?
It is difficult to indicate a specific amount of time, since it depends on the type of ERP system needed. When solutions are verticalized, in many cases it is not essential to adapt them to the configuration, because they are very simple.
Because of this, timelines are shorter or practically nonexistent. It is only a matter of installation.
Conclusion
With these questions correctly answered by the ERP system vendor you plan to hire, you will undoubtedly reveal everything they are and the services they can provide.
You will know whether or not they can meet the needs your company may have. If you wish, you can start putting this list of questions into practice with us :).
You only need to click the button below and a consultant will contact you.
Best regards and a hug.
